Reference

Our Legal Framework Protects Your Account and Withdrawals

When you open an account with okjkt, your deposits via DANA, OVO, GoPay and QRIS are protected under our account terms.

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okjkt Our Legal Framework Protects Your Account and Withdrawals
HELP & CONTACT

How to Reach Us About Legal Questions

Team online

Live Chat

Our support team is available in the lobby during your session. Open any game, tap the help icon, and select Chat. Response time is typically under 3 minutes. Use this for urgent account or payment questions.

Email Support

Send policy questions, account concerns or data-access requests to [email protected]. We respond within 24 hours on business days. Include your account username and a clear description of your concern.

Phone Line

Call our legal-inquiry team at +62-21-XXXX-XXXX (Indonesia) Monday to Friday, 09:00–18:00 WIB. Have your account details ready. This line handles withdrawals holds, account restrictions and policy disputes.

SECURITY & TRANSPARENCY

How We Protect Your Data and Account Access

Data Encryption

Your account login, deposit details and withdrawal history are encrypted end-to-end. We use TLS 1.3 on all okjkt pages. Payment card data is never stored on our servers; DANA, OVO, GoPay and QRIS handle tokenization directly.

Cookie Policy

We use session cookies to keep you logged in on your device and remember your gameplay preferences. These cookies expire when you close your browser or log out. You can clear cookies anytime in your browser settings without affecting your account.

Account Security

Your password is hashed and never shared. We monitor logins from new devices and send you a verification email. If you notice suspicious activity, contact support immediately and we'll lock your account pending review.

Data Retention

We keep your account data for five years after closure to comply with payment regulations. Withdrawal receipts and transaction logs are retained for six years. You can request a data export via email to [email protected].

Your Data Rights

You can view, update or delete your personal information anytime from your account settings. To request a full export of your data or to exercise other privacy rights, contact [email protected] with your account username and request type.

Third-Party Sharing

We share your payment method and transaction history with DANA, OVO, GoPay and QRIS only to process your deposits and withdrawals. We never sell your data to advertisers or other third parties. Our game providers (live-table studios and slot vendors) receive anonymized session data only.

Frequently Asked Questions About Your Account and Legal Rights

Contact our support team with your transaction ID within 14 days of the withdrawal. We will verify the transaction with your payment provider. If we confirm an error on our side, we reverse the charge and refund you within two business days. Disputes initiated with your bank or payment app directly may take longer.

We retain your account data for five years post-closure for compliance with Indonesian payment regulations. Transaction records and withdrawal receipts are kept for six years. After this period, we securely delete your personal information. You can request early deletion of certain data by contacting [email protected].

Yes. Send an email to [email protected] with your account username and the subject 'Data Export Request'. We will compile your deposit records, withdrawal history, gameplay logs and account settings into a file and send it to your registered email within five business days.

You can close your account anytime from your settings. Any balance remaining in your wallet is paid out to your registered payment method within one business day. We will not refund deposits already spent on spins or bets. Once closed, your account cannot be reopened under the same username.

Withdrawals over Rp 10,000,000 require identity verification. You will upload a photo of your ID card (KTP) and a recent utility bill to confirm your address. We review submissions within 24 hours. Once verified, you can withdraw without additional checks for 90 days.

Change your password immediately and contact our support team via live chat or phone. We will lock your account, investigate the login history, and help you regain access. If funds are missing, we will trace the transactions with our payment partners and work toward recovery.

Live tables are streamed from partner studios; your session is visible only to you and the dealer. Slot outcomes are generated by the game provider's certified random-number generator. We do not record your personal gameplay for marketing. Our fraud team may review account history if unusual betting patterns are detected.

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